FAQs

How long will it take for my order to ship? When will I receive it?

Orders typically ship within 1–2 business days, depending on the brand and product. In many cases, items are shipped out the same day. On rare occasions, unforeseen delays may occur. Most orders are delivered within 4–7 business days. If delivery is expected to take longer, this will be noted on the product page. At Trailblaze Expedition, we are committed to providing the fastest processing and shipping times in the industry, along with top-tier customer service.

Which payment methods do you accept?

We accept the following payment methods:

• Credit/Debit Cards (Visa, Mastercard, American Express, Discover)
• Apple Pay and Google Pay

What is your return policy?

We offer a 30-Day Money Back Guarantee on all items. For full details, please visit our 30-Day Return Policy linked at the bottom of the page.

What is your cancellation policy?

You can cancel your order for a full refund as long as it has not yet shipped. If you’d like to cancel your order, contact us immediately at support@trailblazeexpedition.com. Once an order has shipped, our 30-Day Return Policy applies.

What if my product is damaged?

Inspect the packaging of your item(s) upon delivery. If you notice any damage, including to the box, make a note of it when signing for the package. If you cannot inspect the item immediately but suspect damage, write “suspect damage” on the delivery receipt.
If your product does arrive damaged, take photos of the item and its packaging, and email them to support@trailblazeexpedition.com. We’ll quickly arrange for a replacement or compensation, typically within one business day.

How do I place an order?

Placing an order is simple:

1. Click “Add To Cart” on your selected product.
2. Proceed to checkout and provide your shipping and billing details.
3. Complete the checkout process.

Alternatively, you can place an order by phone at (229) 340-8898. Once your order is confirmed, we’ll begin processing it right away.

How do I know when my order will ship?

After placing your order, you’ll receive a confirmation email verifying your payment and shipping details. Once your order ships, you’ll get another email with a tracking number. If an item is out of stock, we’ll notify you within one business day via email or phone.

Will I receive an order confirmation via email?

Yes, an order confirmation email will be sent to the address you provide at checkout. Be sure to enter your email address correctly and save this confirmation for your records.

Do you charge sales tax?

We only charge sales tax on orders shipped to Kentucky. This means you can often save significantly by shopping with us compared to other retailers.

Can I change my order?

Yes, you can modify your order free of charge before it ships. To request changes, email us at support@trailblazeexpedition.com. If there’s a price difference, we’ll either credit your card or send you a custom invoice to cover the adjustment. For immediate assistance, contact us via email or phone at (229) 340-8898.

At Trailblaze Expedition, we’re here to make your experience seamless and hassle-free!